The short version
AttackerView is a digital service. We offer refunds before you use the paid features. Once you've actively used the service (run scans, accessed paid-tier
features), refunds are no longer available. This is standard practice for digital services
and is consistent with the EU Consumer Rights Directive.
30-day money-back guarantee
If you're not satisfied within 30 days of your first payment,
contact us for a full refund. No questions asked, as long as you haven't used AI features
(see below).
Our 14-day free trial lets you run real scans and see real results before you pay anything.
If you upgrade and it's not what you expected, we'll make it right.
When we will issue a refund
- Within 30 days of your first payment: Full refund, no questions asked, unless you've used AI features.
- You were charged but haven't used the paid service: If you subscribed and were charged but haven't run any scans or accessed any paid features,
we'll issue a full refund.
- Duplicate or erroneous charge: If you were charged twice or for an amount that doesn't match your plan, we'll correct it
and issue a refund for the overpayment.
- Service was substantially unavailable: If the service was down for an extended period during your billing cycle and we couldn't
deliver the service you paid for, we'll work with you on a fair resolution, which may
include a partial or full refund.
When we won't issue a refund
- You used AI features: A tested pentest unit is not refunded in cash, including inside the 30-day money-back
guarantee. Unused or unfinished units may be restored as credits under the rules below.
That restoration is not a cash refund.
- You used the service: Once you've actively used paid features - run private scans, accessed scan reports,
used authenticated crawling, or enabled continuous monitoring - you've consumed the
digital service. No refund will be issued for the current billing period.
- You forgot to cancel: Subscriptions renew automatically. If you forgot to cancel before renewal, you can
cancel at any time but the current billing period is non-refundable if you've used
the service.
- You're unsatisfied with scan results: We can't guarantee that our scans will find every vulnerability or meet specific
expectations. Security scanning is inherently probabilistic - no tool catches everything.
- Your account was terminated for policy violation: If we suspended or terminated your account for violating our Terms and Conditions,
no refund will be issued.
Pentest credits
Any plan, including an expired trial, can buy pentest credits at €10 plus
applicable VAT per selected HTTP method and canonical route. GET and POST on the same route
are two credits. IDs and query values do not add credits. Hunter tier subscribers also receive
20 pentest credits every month as part of their subscription. Included credits
are used before bought credits. You pay up front for the base that was prepared and validated
before purchase. Optional extra credits for genuinely new additions are off unless you add them.
- Unused credits included with Hunter are not refundable. They expire at the end of each
subscription month (counted from the day your subscription started) and do not roll over.
- Bought credits do not expire and stay on the account, including after a trial or subscription
ends. They are not a cash refund. If a duplicate or erroneous credit purchase is refunded,
the unused credits from that purchase are removed from your account.
- If a run is blocked before it starts, its units are restored. If you stop it, units that
never started are restored. If it fails on our side, units that did not finish are restored.
A completed run restores only units that were not tested. Units already tested are not
restored, including when a tested unit found nothing. Optional extras that were not tested
are restored. An extra that reached tested is spent. Included monthly credits are restored
only while that month is still open. No monetary refund is issued for credit restoration.
- If you cancel your Hunter subscription, you keep receiving included credits each month
until your current billing period ends. No refund is issued for unused included credits.
- If you downgrade from Hunter, you stop receiving included credits. The current
subscription month's included credits expire when that month ends.
- Credits have no monetary value and cannot be exchanged for cash or account credit.
Annual subscriptions
Annual subscriptions are paid upfront for the full year at a discounted rate. The same
refund rules apply:
- If you haven't used the paid service after payment, we'll issue a full refund.
- Once you've used the service, the annual payment is non-refundable.
- You can cancel an annual subscription at any time. Cancellation takes effect at the end
of the annual period - you retain access until then. No prorated refund is issued for
the remaining months.
EU consumer rights
Under the EU Consumer Rights Directive (2011/83/EU), consumers normally have a 14-day right
of withdrawal for distance contracts. However, this right does not apply to digital services
once performance has begun with your prior express consent.
By subscribing to a paid plan and using AttackerView's paid features, you expressly consent
to the immediate performance of the digital service and acknowledge that you lose your right
of withdrawal once the service performance has begun.
This is why we offer a 14-day free trial - so you can evaluate the service before any
payment is made. We also offer a 30-day money-back guarantee on your first payment.
How to cancel your subscription
You can cancel your subscription at any time. When you cancel:
- Your subscription will remain active until the end of the current billing period.
- You'll retain access to paid features until the period ends.
- After the period ends, scans are paused until you pick a new plan.
- Your scan data is not deleted when you downgrade - it stays in your account.
Chargebacks and payment disputes
If you have a billing concern, please contact us at [email protected] before filing a chargeback or dispute with your bank or
credit card company. We're happy to work with you to resolve any billing issues directly.
Filing a chargeback without contacting us first may result in account suspension while
the dispute is being resolved.
How to request a refund
Email us at [email protected] with:
- The email address associated with your account.
- The reason for your refund request.
- The date of the charge.
We'll review your request within 5 business days. Approved refunds are processed through Stripe and typically appear on your statement
within 5-10 business days, depending on your bank.